Well online shopping is a really great idea, but sometimes we changed our mind after paying for an item at the very next day. Regretting an online purchase happens to everyone, man or woman. However there is no cause to worry for post-purchase regrets.
The most assuring thing is that you can still cancel the order instantly and get your money back! Being customer oriented, AliExpress offers buyer protection and refunds policy for requests that are not unreasonable or on impulse.
If you are cancelling your order when the status is at Awaiting Payment or Awaiting Shipmentyou can still cancel the order but the seller has to approve it. The seller does not ship the order immediately after an order is made as AliExpress usually reserves up to 7 business days for sellers to send the parcel out. If you are cancelling your order when the status is at Awaiting Delivery, we are sorry to inform you that the order can no longer be cancelled.
The Request Order Cancellation Window will pop up and you can just select a relevant reason regarding your cancellation. The seller can confirm the AliExpress cancellation request, and you will get a refund soonest.
Nonetheless if the reason of cancellation is due to seller not shipping the product within 5 business days, you can check whether the seller has provided a tracking number for the parcel.
In such cases, the solution is to open a dispute and ask for a refund. The refund if approved by AliExpress will take between 24 hours to 7 business days, usually lesser than that to process. Since the refund involves credit card companies and banks, there may be another 3 to 15 business days before you receive the refund in your bank account.
To sum it all up, these actions can definitely save you quite a bit of hassle saving you time and money before you decide to cart out and make payment. Your email address will not be published. This site uses Akismet to reduce spam.
How to Cancel an Order
Learn how your comment data is processed. How to. Will I get a refund if I cancel an order on AliExpress? How to Cancel my AliExpress Order? Simple, to cancel an order, under Accountgo to My Orders.
Check the Awaiting Shipment order and click on Cancel Order.If they do not ship then AliExpress return your money to the card account automatically and the order is cancelled. Thanks guys.
After 4 days the item was supposedly shipped. I now have logistics information that will update after 5 to 10 days after which the tracking number might be recognised. Not as fast as using Lazada that's for sure. No worries, item was cheaper and I can wait.
There was a long quiet period at start waiting for shipment to start notification and I selected to extend the AliExpress 4 day cut off period to 6 days to avoid AliExpress cancelling order, but in the end the item shipped on day 4.
It took until day 9 to get a tracking number and after that things went very quickly, with about 5 days from export from China to arriving on my doorstep in Bangkok. The estimated delivery period was Nov and it arrived on Nov. By aldriglikvid Started 15 minutes ago.
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By warfie Started June 5, By webfact Started 9 minutes ago. By Jonathan Fairfield Started 16 hours ago. By David48 Started February 20, By webfact Started 5 hours ago. By webfact Started 6 hours ago. IT and Computers. Search In. Archived This topic is now archived and is closed to further replies. First time purchase on AliExpress - will it auto cancel? Recommended Posts. Posted November 5, I'm new to AliExpress shopping as was wondering if I should let clock run out will I get a refund or shipment continue?
Any advise welcomed. Share this post Link to post Share on other sites. Has the money been taken off your card? Posted November 6, Cancel your order on AliExpress? Read below how to do it and how to get an AliExpress refund.
You will also learn what you can do if the products have already been shipped. If you have purchased a product you are usually stuck with the purchase after payment. Even if you follow the steps to cancel the AliExpress order. There is 1 important condition. First of all, it is important that the products have not yet been shipped after payment. If this is the case, you will not be able to follow the steps below to cancel your AliExpress order. This allows you to return the product when you have received it.
You can read how to do this in the blog about returns. These are the steps. If you still have questions about the step-by-step plan to cancel your order on AliExpress or if you have any other questions, you can always send us an email. AliExpress homepage Sale Coupons. On this site you will find lots of articles full of useful information about shopping on AliExpress. Cancel your order on AliExpress If you have purchased a product you are usually stuck with the purchase after payment. Condition for cancellation First of all, it is important that the products have not yet been shipped after payment.
Go to the order overview. If the products have not yet been shipped, there is a button to cancel or terminate your order. Click on this button. Specify a reason and explain why you want to cancel your AliExpress order. The buyer will now review the cancellation. If the seller approves your request, you will get your money refund. If this is not the case, the ordered products will be delivered as usual.
Interesting links. Search our site.Oh dear, AliExpress automatically cancelled your order? And you have no idea what that means?
What to do when a seller on AliExpress cancels an order? And why did this happen? The usual reason is that the product is simply out of stock. The seller made a mistake and forgot to take down the product. So what can you do? When the seller on AliExpress cancels your order, money back is the way to go. Open a dispute by contacting the seller. If the seller on AliExpress cancels your order after payment, the first thing to do is to message them.How to Cancel Aliexpress order and get refund
Include the order number in your message and ask if the product is still available. This is the fastest way to solve the problem. The most important things to check are the city and the street number.
Most of the time people make mistakes in these fields they forget to fill them in or fill them in wrong! There is one final reason why the seller on AliExpress cancels your order: a mistake during the payment process. So now you know if payment was the reason the seller on AliExpress automatically cancelled your order!
In this case, simply contact the seller to find a solution for the problem. These are the three primary reasons why a seller on AliExpress cancels your order. So next time this happens to you, check all three things: payment status, address, and if the product is in stock.
And make sure to open a dispute in time, so you can communicate with the seller on AliExpress who cancelled your order, for your money back. AliExpress homepage Sale Coupons. On this site you will find lots of articles full of useful information about shopping on AliExpress.
Interesting links. Search our site. Search for:. Chinese webshopping. Welcome to Chinesewebshopping.Sign in. Sign in with. For Post Air Mail e. For business express e. Finding Products.
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AliExpress cancel order
Save big on our app! Cart 0. Wish List. Sign in Sign Out. Sign Out. Sign in Sign in with. Please select your question:. Top Questions.AliExpress, the global e-commerce platform of Chinese online shopping giant Alibaba, warned customers that there may be some delivery delays due to the coronavirus outbreak.
AliExpress is one of the most downloaded shopping apps globally, part of a growing e-commerce trend in which consumers worldwide buy goods such as mobile phones, vacuum cleaners and dresses directly from manufacturers, mostly based in China. Alibaba is pushing outside of China through divisions such as AliExpress to compensate for slowing economic growth at home and rising competition from the likes of JD.
It had more than 79 million annual active consumers in the year ending Aug. Customers complained on Tuesday that orders were not only taking a long time to arrive but were being automatically renewed, instead of being cancelled and refunded. AliExpress said on Tuesday it was constantly monitoring the situation. Alibaba Group warned in February of a drop in revenue at its key e-commerce businesses as the coronavirus sweeping China hit supply chains and deliveries. More than 1 million Amazon sellers source products from Chinese merchants.
The outbreak has claimed more than 3, lives and infected more than 90, people globally, after spreading from China to 77 other countries and territories. Click here to contribute to the cause.
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AliExpress order cancelled. Thread starter jack Start date Jan 3, Hello, Yesterday I bought a dash cam on AliExpress from a buyer that is well-known on this forum. Order was confirmed, money from my credit card was charged. Today I got info: Your order has been cancelled for security reasons.
The fund for this order hasn't been deducted by AliExpress. However, some banks may hold this payment, and the bank will reverse the payment for up to working days before releasing back to the card holder. To avoid order cancellation in the future, please submit a claim for payment verification. DashCamMan Administrator. Hi jack, Aliexpress is not as buyer friendly as Amazon or eBay. This is the first time I heard of an order being cancelled due to security reasons.
I don't think it is a scam since if they sent you the email and don't refund your money, just open a dispute with your credit card company and they will charge it back. Sp you really have nothing to lose. Do you know if it was Aliexpress that cancelled the order or the Aliexpress vendor? DashCamMan said:. Hi jack, Seems strange that it takes that long. I would check with the credit card company after 10 days to see if it was credited.
If not, open a charge back. Good luck. You must log in or register to reply here. Best Price for Eeyelog Questionable aliexpress experience. Positive experience with Aliexpress Aliexpress is owned by Alibaba buy at your own risk.
Owner Feedback on Vendors. Jun 22, Best Price for Eeyelog. Feb 15, Questionable aliexpress experience.